Frequently Asked Questions (FAQ) – Footera.store

1. What products do you sell?

We offer a carefully curated collection of high-quality bed sheets, designed for comfort, durability, and style.

2. How long does shipping take?

Standard delivery in the UK typically takes 10–14 business days. Once your order is dispatched, you will receive a tracking number via email.

3. Do you ship internationally?

Currently, we ship only within the UK. For international shipping inquiries, please contact us at wooddencraft@gmail.com.

4. How do I return an item?

You can return or exchange items within 14 days of receiving your order. Items must be unused, in original packaging, and in saleable condition.
To initiate a return, email wooddencraft@gmail.com with your order number.

5. Can I get a refund?

Yes! Once your returned item is received and inspected, we will process your refund within 7 business days. Refunds are issued to the original payment method.
Shipping costs are non-refundable unless the item is faulty or incorrect.

6. What if I receive a damaged or incorrect item?

Contact wooddencraft@gmail.com immediately. We will arrange a replacement or full refund at no extra cost.

7. How do I track my order?

After your order is dispatched, you will receive a tracking number via email. You can use this to follow your package until it arrives.

8. Are your bed sheets machine washable?

Yes! All our bed sheets are machine washable. We recommend following the care instructions on the label for the best results.

9. Can I change or cancel my order?

Orders can be modified or canceled within 1 business day of placing them. After this period, the order may already be in processing or dispatch. Contact support@footera.store immediately if you need assistance.

10. How can I contact Footera.store for other questions?

You can reach us anytime at wooddencraft@gmail.com or by mail at:
1 A Pendell Avenue, Hayes, UB3 5HH, England