Refund policy

Refund & Returns Policy – Footera.store

At Footera.store, we are committed to ensuring your satisfaction with every purchase. This policy outlines our procedures for returns, exchanges, and refunds.

1. Returns Period

• You may return or exchange items within 14 days of receiving your order.
• To qualify, items must be:
  • Unused and in their original condition
  • In the original packaging
  • Free from stains, damage, or signs of wear

2. How to Initiate a Return

• Contact our support team at wooddencraft@gmail.com with your order number and reason for the return.
• Our team will provide instructions and the return address:
  1 A Pendell Avenue, Hayes, UB3 5HH, England

3. Refunds

• Once your returned item is received and inspected, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method.
• Please note that shipping fees are non-refundable unless the item is faulty or incorrect.

4. Exchanges

• If you wish to exchange an item, please specify the desired replacement when contacting us.
• Exchanges are subject to stock availability.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact wooddencraft@gmail.com
•  immediately.
• We will provide a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

• For hygiene reasons, certain items (if any) may not be eligible for return.
• Any exceptions will be clearly stated on the product page.

7. Contact Us

For questions or assistance regarding returns and refunds, contact us:
Email: support@footera.store
Address: 1 A Pendell Avenue, Hayes, UB3 5HH, England